1、 Supply chain assurance

　　Hengchang Group covers an area of over 100000 square meters and has 6 ammonia water storage tanks with a capacity of 3500 cubic meters and 8 ammonia water storage tanks with a capacity of 125 cubic meters, with a total storage capacity of 20000 tons. It can ensure the continuity of ammonia water supply and guarantee timely production for customers in the face of large fluctuations and unstable supply in the ammonia market.

2、 Safety Production Management System

　　1. Hengchang Group strictly abides by national and local laws and regulations on the production, storage, and transportation of hazardous chemicals, and has taken the lead in passing the safety standardization three-level enterprise certification, with complete procedures including the "Hazardous Chemicals Registration Certificate", "Safety Production License", "Hazardous Chemicals Business License" (the first in Shandong Province), and "Gas Cylinder Filling License" (only 5 in Shandong Province); Establish and continuously optimize the safety production management system in accordance with GB/T24001-2016/ISO14001:2015 Environmental Management System Certification and GB/T45001-2020/ISO14001:2018 Occupational Health and Safety Management System Certification.

　　2. Hengchang Group adopts advanced automated production equipment and monitoring systems to ensure safety control during the production process and reduce the risk of human error.

　　3. Regularly conduct safety training and emergency drills to enhance employees' safety awareness and emergency response capabilities.

3、 Product quality control

　　1. Adopting strict quality control standards and passing the "GB/T19001-2016/ISO9001:2015 Quality Management System Certification", every link from raw material procurement to finished product delivery undergoes strict inspection to ensure product purity, stability, and safety.

　　2. Hengchang Group has a professional technical research and development team, with 6 invention patents, 6 gas cylinder inspectors, 13 utility model patents, 2 registered safety engineers, 1 registered fire engineer, 11 junior technical title personnel, and 4 external master's degree professional technical personnel.

　　3. Establish a dedicated quality control laboratory and use advanced analytical instruments for continuous product quality monitoring.

4、 Professional transportation services

1. Establish Qixiang Logistics, specializing in the transportation of hazardous chemicals. We have 10 liquid ammonia tank trucks, 18 ammonia tank trucks, 10 dangerous goods transport vehicles for steel cylinders, 2 other hazardous chemical transport vehicles, and over 5000 liquid ammonia cylinders, ensuring worry free supply 24/7. All vehicles meet safety standards, and all drivers and escorts have undergone rigorous training and hold corresponding qualification certificates.

　　2. Use GPS positioning system to monitor the transportation process, ensuring the safety and timely arrival of goods.

　　3. Implement strict transportation risk management and emergency plans to respond to possible emergencies.

5、 Customer Service and Technical Support

　　1. Provide a 24-hour customer service hotline to quickly respond to customer needs and inquiries.

　　2. We have a professional technical support team that can provide customers with high-quality technical consultation and training, product usage guidance, and customized solutions to ensure that customers can use products correctly and safely.

　　3. Regularly follow up with customers, collect feedback, and continuously optimize service quality and product performance. If the customer raises an objection to the product, the company guarantees to respond within 1 hour and provide a handling opinion within 4 hours after receiving the user's objection.

6、 Environmental Protection and Social Responsibility

　　1. Adopt environmental protection measures during the production process, such as wastewater treatment and waste discharge control, to ensure that the impact of production activities on the environment is minimized.

　　2. Hengchang Group actively participates in social welfare activities, responds positively to "carbon peak and carbon neutrality", and becomes the vice president unit of the Commercial Ammonia Branch of China Nitrogen Fertilizer Industry Association in 2024. It actively promotes the formulation of ammonia water group standards, promotes the green, low-carbon and high-quality development of the industry, and demonstrates corporate social responsibility.

　　3. Adhere to the principle of sustainable development, promote the construction of green supply chains, reduce resource consumption and waste generation.